Refund Policy
Last updated: October 8, 2026
About this page: a plain-English refund policy, not jurisdiction-specific legal advice. Have it reviewed independently before relying on it formally.
Overview
This policy covers the Free 24-Hour Trial and every subscription plan (1 Month, 3 Months, 6 Months, 12 Months).
Trial
No payment is taken for the Free 24-Hour Trial. If our system prevented you from using it, tell us and we will sort it out.
When a refund applies
If we fail to deliver a working service and cannot fix it, you are refunded, provided you tell us within 7 days of purchase.
Requests based on streaming quality are handled case by case after we have tried to solve the issue with you.
What is excluded
- Problems caused only by your own internet connection or device
- Change of mind after using a large part of the plan
- Accounts suspended for breaking the Terms of Use, such as sharing a login
How to ask
Contact us via the contact page with your order details and what went wrong.
Processing
Approved refunds go back to the original payment method; your provider may take several business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.